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  Public Ticket #1136672
Boxed Layout
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Comments

  • Gina started the conversation

    Hi, 

    I'm wanting my layout to display as boxed width and have selected so, however it is still displaying as full width. 

    What is the best way to resolve this ?

    Kind Regards,

    Gina

  •  13
    Justin replied

    Hi Gina

    Could you send wp-admin login?  I'll take a close look.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •   Gina replied privately
  •  13
    Justin replied

    Hi Gina

    Apologies for the delay.

    Which page are you having trouble with on the width?

    Thanks

    Justin

    Thanks for your support!

    Justin

  • Gina replied

    Hi Justin, 

    No worries

    All of them really ? When I try to set it as a boxed width it doesn't change and remains at full width. 

    I've already done a bit of work so I didn't want to re-start without checking if there was another way around it. 

    Kind Regards, Gina

  •  13
    Justin replied

    Hi Gina

    Okay, I'll take a look.  Can you send the url to the site?

    Thanks!

    Justin

    Thanks for your support!

    Justin

  •   Gina replied privately
  •   Gina replied privately
  •  13
    Justin replied

    Hi Gina

    Is your site on WordPress.com or WordPress.org (with your own host server?)

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  13
    Justin replied

    Nevermind, I see it's .org.  My fault.  

    Can you send ftp login credentials?  

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  13
    Justin replied

    There seems to be a conflict with a plugin.  Not sure what's going on with it.  Need to look at it closer.

    Thanks

    Thanks for your support!

    Justin

  • Gina replied

    Hey Justin

    Any news on this?

    My whole website is down atm

    whats the best way to go about resetting my website without losing the content?

    Delete all plugins and re-install ?

  •  13
    Justin replied

    Hi Gina

    I believe this has to do with the incorrect plugin currently installed.  I would need FTP login credentials to make an update.  There appears to be a plugin named Siiimple (oddly enough, it is not related to or associated with my brand Siiimple) - and I believe that is causing the conflict.  If you could send ftp login details, I can sort it out.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •   Gina replied privately
  •  13
    Justin replied

    In your cpanel, you can add an ftp account.  It's just way that allows access to the theme files for editing and such.  

    Thanks!

    Thanks for your support!

    Justin

  •   Gina replied privately
  • Gina replied

    Justin, any luck with this ???

  • Gina replied

    Everything works except the home page wont display at all

    I've tried setting all other pages as the home page but they wont display. It's so weird. 

  •  13
    Justin replied

    Hi Gina

    Are the login details still valid?

    Thanks

    Justin

    Thanks for your support!

    Justin

  • Gina replied

    Yes, I havent changed them. :)

  •  13
    Justin replied

    Hi Gina

    Had trouble logging in with them.  Can you double check that they are working on your end?

    Thanks

    Justin

    Thanks for your support!

    Justin

  •   Gina replied privately
  •   Gina replied privately
  •  13
    Justin replied

    Hi Gina

    That plugin is not the plugin associated with the theme.  Some other vender named their plugin "Siiimple", but it is not related to the Multiverse theme.  That's the issue here.  Thanks for the ftp info.  The login for wp-admin doesn't seem to be working.  I would need that to check the plugin and install the other correct plugin.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •   Gina replied privately
  •  13
    Justin replied

    Were there any edits made to the theme itself?  Just want to check before editing anything.  Also, the ftp login doesn't seem to give me access to the theme files.  It opens in an empty directory.  I may do a fresh install of the theme to see if there are any unusual conflicts going on here.  Thanks!

    Thanks for your support!

    Justin