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  Public Ticket #1075909
Theme broke my website.
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  •  2
    Tapiwa Zvakavapano started the conversation

    I bought your theme from Theme forest and installed it on my website. However, it immediately broke my site. Thank God for google, otherwise I would not have been able to get back my site. Find an attached screenshot for the error that it was giving. Now I have had to revert back to the default theme, which is rather sad, considering that I had spent the whole day ogling at your theme and thinking that it was the greatest thing in the world. Going forward, I don't know whether I should ask for my money or what....

    Attached files:  Screenshot (426).png

  •  11
    Justin replied

    Hi,

    Looks like you installed the wrong folder.  Be sure to only install the theme itself, not the folder that you download which also includes the documentation, plugins, etc.  

    Thanks!

    Justin

    Thanks for your support!

    Justin

  •  2
    Tapiwa Zvakavapano replied

    Okay. I did install the 9.7 mb file thats marked installable something on the download page. Anyway, let me try and delete the theme and reinstall it. 

  •  2
    Tapiwa Zvakavapano replied

    Deleted the theme entirely in the dashboard. Went into my host's admin area and deleted the theme in wp-content (C.Panel). Deleted cache. Reinstalled the theme. When I try live preview, its throwing the same error. For the record, I am supposed to install the 9.7mb zip file?

  •  11
    Justin replied

    I'm showing 10.2 MB on my version that I just downloaded from ThemeForest.  I just now tested it on a fresh installation and it worked without any error.  I attached the version I just downloaded from ThemeForest.  Try this download and let me know if that resolves it?

    Thanks

    Justin  

    Attached files:  LOOK-2.5.zip

    Thanks for your support!

    Justin

  •  2
    Tapiwa Zvakavapano replied

    /**
     * Include the TGM_Plugin_Activation class.
     */
    require_once ( get_template_directory() .'/inc/files/tgm-activation.php' );


    add_action( 'tgmpa_register', 'my_theme_register_required_plugins' );
    /**

     * Register the required plugins for this theme.

    In case you guys ever encounter this problem again. The problem is because there was space between the bolded parts on the tgm file in wp.content. Its on line 22 and 23. Dont know why that is the case in this case. Will be in touch if another error is thrown up