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  Public Ticket #1061370
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  •  2
    MARIA started the conversation

    Good morning, I want to put the top menu as the demo, but I can not. With the difference of the logo more centered together with the elements of the menu.

    Also, the sticky menu does not work and the subpages in the "Collection" section are not displayed.

    I'm in a hurry since I've been with this for 3 days.

    Greetings,
    Maria.

  •  2
    MARIA replied

    Also if I create a child theme the menu is duplicated ...

    All this is very rare ...

  •  11
    Justin replied

    Hi Maria

    If you can provide wp-admin login details and site url, I can take a look at what's going on?

    Thanks!

    Justin

    Thanks for your support!

    Justin

  •   MARIA replied privately
  •  11
    Justin replied

    Hi,

    Thanks for the login details.

    Has there been any modifications that I should be aware of?  Are using additional plugins for the menu, etc.?

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Hi, I have removed all the plugins I have tested, currently only active MV 

    Thanks,

    María. 

  •  11
    Justin replied

    It appears there are two page builders currently installed.  That could lead to a variety of issues.  I'm not 100% clear on where each section is that you're referring to.  Could you send a screenshot of elements that you want to be re-arranged or placed in other locations?

    Thanks

    Justin

    Thanks for your support!

    Justin

  •   MARIA replied privately
  •  2
    MARIA replied

    Hi, I do not know if you have checked it too, but the Collections submenu does not attend to the changes I make in the panel, attached screenshots. I said that the background is white with the text in black, and the background does not change color ...

    Thanks,

    María.

    Attached files:  Captura de pantalla 2017-02-15 a la(s) 16.44.56.png
      Captura de pantalla 2017-02-15 a la(s) 16.42.48.png

  •  11
    Justin replied

    Hi Maria,

    It seems that the homepage issues are the result of a particular plugin (not sure which one, actually) that is showing the slideshow and not integrating correctly.  It will likely be necessary to deactivate all plugins not associated with Multiverse, setup the site with just the plugins allowed with the theme.  After that, adding new plugins individually - and determining if they function within the confines of the theme.  I'll check out the submenu issue.  It may be a conflict with a currently installed plugin.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Hi justin I have seen that there was some activated plugin that could be affecting the menu. Can you check it again, please? Thank you!

  •  2
    MARIA replied

    With some plugin that I doubted I could be blocking the menu, I disabled it, tried the menu trying to modify the last one I was saying, but it still does not respond ...

  •   MARIA replied privately
  •  11
    Justin replied

    The dropdown text color is controled in the Menu options area.  I attached a screenshot.  I changed it to the color white.  Hope that helps!

    Thanks

    Justin

    Attached files:  Screen Shot 2017-02-15 at 11.34.37 AM.png

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Hola Justin, lo que necesito es justo al revés, que el texto sea negro y el fondo blanco, como en el menú principal... Además necesito que el menú esté sobre la franja blanca actual y el logo también. La franja blanca está bien situada, pero necesito el menú y el logo encima de esa franja, y que esté todo centrado y alineado.

  •  11
    Justin replied

    Can you send ftp login details?  I'll adjust a few things.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •   MARIA replied privately
  •  11
    Justin replied

    The white strip isn't actually the header/menu.  It's the footer.  The reason why it is showing at the top of the page is because of the slideshow - and not showing any content on that page other than the slideshow.  You will want to make the footer transparent and add the menu background color as white, adjust the menu, etc.  I'm okay with doing this, but you should know that it is customization beyond the level of normal support.  No worries, however.  I'll check it out and let you know when it's complete.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Really really, thank you very much, because I'm going crazy to get it done.

    Thanks!

  •  11
    Justin replied

    Okay, I made the adjustments in the menu.

    Thanks!

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    You can not imagine how much I thank you! Now finally a question, is it possible to put the Collections submenu horizontal? Thanks again, Maria.

  •  11
    Justin replied

    Hi Maria

    I added that feature.  It should display horizontally now.  

    If you get a moment to rate the theme in ThemeForest that would be really great. hard to get ratings and they really help out

    Thanks!

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Of course! Thank you very much for your help! Thank you very much. Maria.

  •  2
    MARIA replied

    Hi Justin, several doubts that I do not know if you can solve me: 1 - Is it possible to remove / change the menu arrow icon? Attachment screenshot 2 - can I create another header on the menu (outside the white strip) where to put the icons of social networks and languages? Thank you!

  •  2
    MARIA replied

    Hello again Justin,

    The menu has disappeared ... right now you can not access anything, what happened? I try to save and update but nothing ...

    Thank you.

  •  11
    Justin replied

    Hi Maria,

    Not sure, unfortunately, I've not made any further revisions since yesterday afternoon.  Is the issue still unresolved?

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Yes, it has not been seen since this afternoon.

  •  2
    MARIA replied

    Also, I do not know why this navigation menu appears at the end of some pages because I have not marked anywhere that I would like to put it. From where can I remove it? I mean where does "Colecciones" and "Colecciones anteriores" come out because I get on some more pages. This capture is from the "Gaimo" section. Thank you.

    Attached files:  Captura de pantalla 2017-02-17 a la(s) 09.44.14.png

  •  11
    Justin replied

    Hi Maria

    There is an option to show the navigation menu at the bottom of pages.  If you go to Pages > Add New > MV Options > Extra Options > at the bottom there is a switch to turn this navigation on/off.  

    Thanks

    Justin

    Attached files:  Screen Shot 2017-02-17 at 7.50.25 AM.png

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Located! And finally, is it possible to put another header on the menu? It is to put the language and the icons of the social networks Thank you!

  •  2
    MARIA replied

    Hi Justin, the headboard I mean just above the menu. I would like to put the language option and the icons of the social networks above the whole to the right.

    Thanks!

  •  2
    MARIA replied

    Hello again Justin, I hope you have not answered to ask another question. Can I remove the footer from the home page only? What path can I find the .php file on the home page?

    Thank you!

  •  2
    MARIA replied

    Ah! And in the Collections submenu, the white stripe should not stand out so much, it should be automatic. If I try to change it does not take ... Attachment screenshot.

    Attached files:  Captura-de-pantalla-2017-02-21-a-la(s)-16.04.18.jpg

  •  2
    MARIA replied

    Although I managed to solve it, I wrote to you 2 days ago and I still have not had an answer. Anyway I have watched on the mobile and: - burger menu function does not work for mobile and tablets - The languages are going down to the left and I would like them underneath the hamburger menu - the menu would like it as a drop-down on the mobile, right now it is not adapting at all ... - The galleries that I have in the section Collections are not adapted either. I thought this template was responsive for mobiles and tablets and it does not seem at all that it is ... Thank you.

  •  11
    Justin replied

    Hi Maria

    Sorry for the delay.  I've got several requests from a variety of themes that I'm handling and I only take them in the order they are received.  

    The template has been tested by multiple teams of developers and it is responsive from mobile to tablet to desktop.  If any modifications are made, it's impossible to know what may or may not cause the template to not work as it was originally intended.  I'm happy to help with any issue that is related to the original theme, but after modifications are made it's generally considered customization and out of the scope of basic support.  Can you give a link to the issue with the galleries?  I'm happy to take a look and let you know.

    Thanks!

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    The galleries are in the 3 sections of the "Collections" submenu. The code of the menu that does not look good on the mobile is the one that you put me in its day, the only thing I did was put the crossed out tag when you pass the mouse over and that on the mobile if you pick it up but do not display the Menu on the mobile in the right way. It stays all over. In the menu of the mobile view, I had to put a background image because neither do the stripes of the hamburger menu. The language I have in a widget is no more, in the upper right corner, but in the mobile is seen on the right and in the form of listing. The logo goes lower in the mobile and I have not touched it with a code, a bad one I would like it to become smaller on the mobile but not change its position. The submenu is trying to put on the mobile in the form of a list, but neither does, it stays fixed on the mobile and covers the slider of the cover. In short, everything in the mobile is decentralized and not ordered. All overlapping, off center. Attachment captures what it looks like and how it's supposed to want to leave it that would be more logical as well ...

    Thanks.

    María.

    Attached files:  orderer.png
      now.png
      orderer02.jpg

  •  11
    Justin replied

    I can take a look at the menu in mobile and align the text vertically, if that would be preferred.  It's just that once the menu is altered it will affect a variety displays.  There are just a considerable number of modifications - I would really recommend Codeable to sort out all the various factors.  Otherwise you could be chasing issue after issue - some are plugin related, seemingly.  

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    I spoke with them and just for the consultation and valuation for an hour I was charged $ 50, I waited for 45 minutes and got no response. Also, the menu does not adapt to the mobile by the code that you put, since editing it from the template in Wordpress, did not do what it indicated ... need this for an hour please ...

  •  11
    Justin replied

    Hi Maria

    You don't pay unless you have an approved developer working with you.  There's no fee unless you agree with a developer to work on your project/consult.  

    The difficulty is that there are many plugins added to the theme and some are undoubtedly causing some conflicts.  The other issue is that the menu has been modified in a variety of ways.  I can try to work it out on mobile for you as it exists now, but beyond that it's really a matter of customization and not basic support.  Would you like me to look at the menu?

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Yes, please, I would need it as in the picture I sent earlier

  •  2
    MARIA replied

    Hi Justin, have you been able to look at something from the menu in the mobile view?

  •  11
    Justin replied

    Hi Maria

    Can you send ftp login credentials?  I'll have to make a few changes to accommodate the new menu layout.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •   MARIA replied privately
  •  2
    MARIA replied

    Also, I do not know what happens in the section "Press", all the images were inserted in a gallery like Women's, and they reproduce alone, to the right (although indicated that they are in the center) ... I do not know what has been updated or what has happened but I have been lately many problems with this template ... In the galleries I also disappeared the buttons close and pause, and I had to deactivate and re-activate the plugin, only since That I have this template ... Can you check it too please?

  •  11
    Justin replied

    Are you referring to this page?  http://www.gaimo.com/tienda/wordpress/index.php/gaimo/prensa/.  

    There are many plugins being used that it will be difficult to account for where the issues are...whether it's with the template or the variety of plugins currently being used.  I'm sorry for the trouble, but with so many additional components to the site, it's hard for me to help with specifically the template alone.  

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    No, the path is at the root: gaimo.com

  •  2
    MARIA replied

    In that path are not using plugins

  •  2
    MARIA replied

    But what hurry is the mobile version please

  •  11
    Justin replied

    Hi, 

    It should be better in mobile now.  

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    I still see it on my mobile phone

    Attached files:  IMG_0833.PNG

  •  11

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Gaimo.com/tienda/wordpress is no longer operational, we are talking all the time gaimo.com. We pass the information from that path to the root, please look at the root. 

    Also the footer does not look good either in gaimo.com or in gaimo.com/tienda/wordpress

  •  11
    Justin replied

    Hi,

    I added it to the root site.  It appears to be showing as expected.

    The footer has been customized significantly, unfortunately that's outside my territory for support.  

    Thanks!

    Justin

    Attached files:  Screen Shot 2017-03-07 at 1.07.48 PM.png

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    OK thank you very much! The last thing to finish, the languages can be put in horizontal instead of in list, of low of the hamburger menu?

  •  2
    MARIA replied
    And that the main menu is all vertical so it is not left out?

    Attached files:  IMG_0833.PNG

  •  2
    MARIA replied

    Summary to finish: 1- abbreviated languages under the hamburger menu / 2 - the entire vertical main menu, each section below the next, and the Collections drop-down also vertical

  •  2
    MARIA replied

    From what file are you making the modifications for the mobile view?

  •  11
    Justin replied

    Hi Maria

    The changes were made at the bottom of the style.css file.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Good morning Justin, I checked and edited a little myself too for the mobile view and it already looks correct. What I have left is that the languages stay on top of everything as it is on the desktop web. Bone, above the hamburger menu and the logo horizontally, I can not find how it can be done and if it is with better abbreviation (example: ES | EN | JP). 

    The main menu, is it possible that everything is completely vertical? Instead of just being vertical the Collections submenu, let the whole menu be as follows: 

    Collections

              Women

              Men

              Winter 16 

    Gaimo 

    Press 

    The footer has already been modified so that it suits the mobile view, but it stays fixed and does not fit the slide that is on the cover, bone, that should appear where the image ends, not as now that, Or cover the image a part of the menu, or comes out as a white line that is actually the background.

    Thanks!

  •  2
    MARIA replied

    Hi Justin, have you seen everything I said? Thank you

  •  11
    Justin replied

    Hi Maria

    With css you could change the dropdown to show vertical.  It's a further customization.  The footer also has been edited, so I won't be able to change it from where it is currently.  I'll look into changing the dropdown menu to horizontal in mobile but it could be an issue with the size the screen.  I'll take a look but after that change, I'm going to have to request you look to have it professionally customized.  Thanks for understanding.

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    Hi Justin, what I was saying was that the main menu (the top) is vertical, not horizontal. But if you can leave the main vertical, please ... With the footer and I will look at that case.

  •  2
    MARIA replied

    Good evening Justin,

    I have solved everything but in the menu in the mobile view, the top menu is vertical, that is correct, but the Collections submenu is cut off. The cover image does not slide down as it should. I have seen in the code that something is preventing it, can you check what is blocking it? Thank you.

  •  2
    MARIA replied

    Hi Justin, I have not heard from you for almost 3 days and I have turned to a programmer in the meantime and he says the same thing to me again. There are things in the template that are very rare and that prevent you from putting things the way you want them and ask us to talk to you because it seems to be due to the source code of the subject.

    The bottom menu should ALWAYS be stuck to the bottom of the page, however, on the pages that there is little content is uploaded. Attachment captures 01.

    The central image of the cover, I want to make it enlarged and centered, that is, to leave it larger in the mobile view, to leave a little color margin at the sides but the central image to look better in the mobile view.

    The Collections submenu should go vertically and computer, ie: WOMAN - MAN - WINTER 16, right now, trying to justify it to the left, has turned around and is not well computer.

    I repeat, ALL IN THE MOBILE VIEW (LESS THE FOOT OF PAGE, that has to be glued to the end of the web in the mobile version as in the desktop version).

    Please, we are wasting LOTS of time already with these issues for incopatibilidades with the subject. Please please please...

    Thanks.

    Attached files:  01.jpg

  •  11
    Justin replied

    Hi Maria

    There's nothing at all rare in the template.  ThemeForest vetted this template for 2 months prior to release.  It's a very well-coded theme.  

    The footer does not always stick to the bottom, unless it's a "Sticky Footer", which it is not.  Where the footer rests, depends on what kind of content is showing in the page.  And there are many reasons for this - though it can be easily accommodated with additional spacing, depending on what kind of kind you want to display.  

    I've mentioned it previously, but I will say again, I'm happy to help with all things related to the specific theme files if they have not been edited.  Once they are edited, it is beyond the scope of basic theme support.  It's in the territory of customization which is not what I'm able to provide at this time.  

    The additional plugins, the edited header and footer - are all beyond the scope of basic theme support.  I was happy to help where I could but with so many other requests, support items, and more - I cannot provide any additional support.  I will, again, recommend Codeable to help out.  They are professionals who deal with specific theme customizations all the time.  

    Thanks again and good luck,

    Justin

    Thanks for your support!

    Justin

  •   MARIA replied privately
  •  2
    MARIA replied

    Good afternoon Justin, we wrote you a week ago but I have not had your answer.

    Thanks.

  •  11
    Justin replied

    Hi Maria

    I'm not able to see the screenshot.  Can you reload it?

    Thanks

    Justin

    Thanks for your support!

    Justin

  •  2
    MARIA replied


    I indicated for the menu and submenu of "Collections" that the typography had to be Atlanta, not Hind. Thanks.

    Attached files:  Sin-título-1.jpg

  •  2
    MARIA replied

    Hi Justin, could you see the picture? More than a week ago I made the query ...

  •  2
    MARIA replied

    2 weeks to answer a query?...

  •  11
    Justin replied

    Hi Maria 

    I'm afraid this is outside the basic theme support and more into customizations.  I'll have to refer you to Codeable or another third-party support agency to help with these requests.  

    Justin 

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    The problem is that you typed that typography even though I always indicated in the code that it had to be "atlanta" and not the "hind". You code that code when I asked you how to do it, so I do not think it's the subject of another foreign agency ...

  •  2
    MARIA replied


    Or if not, tell me which file I have to play and I'll get the help. 
    As you can see in the attached image, all your code is canceling what I have previously set 5 times.

    Attached files:  img.jpg

  •  11
    Justin replied

    How have you included the Atlanta font?

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    From the style.css file. I also included it in the administration of Wordpress, within the section of the menu Multiverse

  •  11
    Justin replied

    It's not showing because the path to the font files isn't being recognized or incorrectly set.  It depends where the font files are located and how the path is set.  

    Thanks for your support!

    Justin

  •  2
    MARIA replied

    So from what file do I have to modify the typography? I want to change the Hind for Atlanta

  •  11
    Justin replied

    Is it a custom font or a Google Font?  Do you have the font files?  If you would like, I can add them and include it in the theme, but there's an hourly charge.  It's typically $60/hour, but I can do it for $40/hour, if you would like to go that route.  Just send 1 hour ($40) to youngj@hotmail.com on Paypal and I'll include the font within the theme and add it throughout the site.

    Thanks for your support!

    Justin

  •  2
    MARIA replied


    It is a downloaded font, so it is personalized. Anyway, I could do it backwards and put the Hind on the other page. Although, I have tried it, and the typography is not the same, so I do not know what kind of "Hind" is, because I put exactly the same as I have in the style.css of your Wordpress and it does not look the same

  •  2
    MARIA replied

    My complaint comes from that even though I have indicated the Atlanta, I do not get it. But it is also that in the section MV Options is indicated the Hind, and the typography shown NOT the Hind ...

  •  11
    Justin replied

    I understand, however, it depends on which areas you want to show Hind.  The Atlanta font has to be called in the stylesheet correctly in order for it to show.  If any editing has been done to the main style.css it's difficult for me to tell why something isn't showing or working as expected.  Sorry I couldn't be more help with it.

    Thanks for your support!

    Justin